Customer Care Number: +234 -909 – LOTTO – 99 (909 56886 99)

Privacy Policy

Privacy Policy

I. PRIVACY POLICY

  • Greenlotto shall treat all data provided by you strictly confidential and it shall only be used in accordance with this privacy statement by us, by a member of our Group and/or by a selected third party who complies with our high standards of data protection in order to manage the personal account which you open with us (“Account”), to create customer profiles, to ensure the security of the Site and to enable you to use our services.

II.PERSONAL DATA

  • All references to ‘Personal Data’ in this Privacy Policy refer to any personal information about a natural person which enables that person to be identified directly or indirectly by reference to the data provided.

  • Specifically, we collect the following information when you open an Account with us: first name, surname, gender, date of birth, place of birth, postal address, email address, phone number, language, currency, a valid original copy of an official document bearing your names and photographs (e.g. Driver’s License, Voter’s card, International Passport or National ID card or any Government approved means of Identification) or such other relevant information as may be required by us.

  • You shall be required to provide login details of your choice, namely a username, password which will be kept by us. We shall additionally require you to provide us with a payment method and payment details (such as bank transfer, credit card or another acceptable means of payment) to enable you credit your Account.

  • The above information shall be required to enable you identify yourself when using the Site, to ensure that you are of legal age to use our services, to improve our services to you and to keep you informed regarding any of our services which may be of interest to you. You also have the right to access your personal data at any time in order to make alterations to any personal information that may have changed or become obsolete.

  • Should you believe that any personal information we hold for you is incorrect, please email our customer services on webmaster@greenlotto.com and we will amend any information found to be incorrect.

III. USE OF PERSONAL DATA

  • Once your personal data is submitted to us, it shall be kept securely on our database.We will use the email address which you have provided us with to send you an email welcoming you to Greenlotto.ng

  • We may send you email from time to time containing information ranging from special promotions to technical and other information relating to our services.

  • Should you wish to unsubscribe from our email mailing list, you can do this easily by contacting us.

  • As part of our partnership with commercial banks and/or the companies in charge of verifying the authenticity of credit card or electronic payment processing data, your details are at the disposal of these establishments. However, these establishments are only entitled to use such information for legal investigation purposes only.

  • We may also enter into partnerships with data processors and companies which provide security, age verification and identification verification services (including, without limitation, financial institutions, age verification, and credit reference agencies) in order to improve the efficiency and security of the Site and/or to comply with relevant regulations. These companies may have access to your personal data and may keep record in order that they can process necessary information data and maintain the security of the Site.

  • The companies that we choose to carry out these functions have strict policies regarding privacy of personal data, although we accept no responsibility for the privacy policies of those companies.

  • We will not, without your consent, disclose the amount of your winnings or losses to any person or third party other than to you unless we are required by law to disclose such information to competent authorities or for legal purposes.

  • It is therefore incumbent upon you to declare your winnings to the relevant authorities if you reside in a country where such gains are subject to taxation.

  • We reserve the right to pass on to public or other relevant authorities, customers’ personal data if necessary or required in the course of any legal investigation.

  • The personal data submitted by our customers may be stored and/or processed for the purposes set forth above in this Privacy Statement in any country in which we or our affiliates, suppliers, subsidiaries or agents maintain facilities. By accepting this Privacy Policy, you give your consent to the transfer of your personal data outside of your country.

  • Greenlotto is committed to taking all necessary steps to ensure that whenever personal data is transmitted, such transmission takes place solely within the Group and the Group’s select partners in which companies the standards of privacy and confidentiality shall be of an acceptable standard, irrespective of location.

  • Greenlotto shall in no manner whatsoever be held responsible for the manner in which third parties process and/or store the personal data of our customers.

  • Greenlotto shall only be responsible for its own Privacy Policy and it does not warrant the standard of the privacy policies of any of the third parties who may have links placed on our Sites.

  • We strongly recommend that when you access a new page via a link on our Sites which takes you to an external website, you take time to read through the privacy policy of the new website which you enter.

IV.RETENTION OF YOUR PERSONAL DATA

  • As our customer, you are at liberty to close your account with us at any time; similarly, Greenlotto can close your Account at any time for justifiable reasons. Following closure of your Account, we will retain your personal data on record for as long as required by Law.

  • We will only use your data should such use be required by statutory and/or competent authorities in cases of fraud or investigation into any illegal activity.

  • This will be the sole exception to use of your personal data until its complete deletion from our records.

V.PROTECTION OF MINORS

  • The online lottery services that we offer are strictly prohibited for persons less than 18 years of age or under the age of legal consent for using online betting and gaming services under the laws of the jurisdiction in which the person is located.

  • Consequently, minors may not register and play on our Site. We collect proof of identification from our customers as part of our age verification process.

  • Any minor who is found to be gambling on Greenlotto shall have his/her Account immediately blocked/deactivated. Greenlotto reserves the right to conduct a security review to validate your identity and age. Acceptance of our Privacy Policy authorizes us to conduct such security reviews supplied by you against third party databases.

VI.SECURITY

  • Greenlotto uses its best endeavors to protect the confidentiality of your personal data and to prevent any unauthorized external or internal users from accessing such information without your consent.

  • However, Greenlotto shall take no responsibility whatsoever for events beyond its control inclusive of, but not limited to, acts of God or natural disasters and including power cuts and strikes.

  • We are sure that, as our customer, you understand the evolving nature of our business due to continuous technological innovation. While we shall endeavor to do our best to ensure the protection and privacy of your personal data at all times, we cannot guarantee that the performance of our service will be free from error at all times. Should any such error have an effect or consequence on the privacy of your personal data, we shall not be liable in any manner whatsoever in damages or otherwise.

  • We strongly recommend that you do not divulge your personal data to strangers or third parties during live chat.

  • Remember that your personal data is sensitive and it’s important to stop and think before passing on personal information.

VII. MODIFICATIONS

  • It may become necessary, at any time, for us to make modifications to the Site or to the Terms and Conditions or Privacy Policy governing its services.

  • The purpose of such modifications may be to further simplify user processes or to further reinforce security measures in order to upgrade to future technological innovations.In such cases, customers previously registered on our Site will keep their user name, no modifications will be required on their part.

  • Continued use of our Site by the customers after any modification to the Site, the Terms and Conditions or Privacy Policy will be considered as their acceptance thereof.It is the responsibility of each customer to regularly check the Terms and Conditions as well as Privacy Policy for updates.

VIII. USE OF COOKIES

  • Greenlotto uses cookies to optimise user-experience on our website and Apps. Cookies are generally designed to make the interaction between websites and users faster and easier. Our cookies don’t store private information like debit card details or personal address; they simply store encrypted information. Also, they don’t harm your device and you can block them by changing your browser settings.

  • We use both temporary and permanent cookies for different purposes.

  • The temporary cookies (session cookies) are only active while you are using our website and are deleted as soon as your website browser is closed. They help to keep track of your activity while on the site and therefore make it easier for you to move around and complete various tasks.

  • Permanent cookies (saved cookies) on the other hand, are stored on your device. They help us retain customer preferences and improve your online experience. They are also used to track customer behavior so as to enhance our targeting during online advertising on other internet sites. They can remain stored on your device for years.

  • In case you have any issue with the cookies, you can change the settings in your browser to accept or reject all or some cookies. Browser settings differ, but most can be changed via ‘Tools’ > ‘Options’ > ‘Privacy’. You can also check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie settings. If you choose to disable cookies, then please note that this may limit the way you use the Greenlotto website. For example, you may have to re-enter information that would have ordinarily been stored as a cookie. Alternatively, your browser may allow you to enable cookies for trusted websites only.

  • Please note that our website may contain links to other websites and we are not responsible for the content on these sites and we do not endorse or promote these sites.